Complaints and returns



If you are not satisfied with one of our products for any reason, you may send it back to us within 14 days of receipt. You can register your returns or complaints and request the return label here. Please log in using the invoice number in combination with your e-mail address.

Return costs
There are no return costs on your expense if you use the following online form to request a return label. You will find more information about returning items in the notice concerning the right to cancel and in our general terms and conditions.

If you have placed your order before 13.06.2014, the former statutory 40 €-rule regarding return costs, valid until 12.06.2014, still applies in case you withdraw from this order:
When you exercise your right to cancel you must bear the respective shipping costs if the purchase price of the item(s) you are returning does not exceed €40. The shipping costs will be deducted from the merchandise credit. Returns are free of charge if the value of the return exceeds €40.